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Buy all your cleaning products in one place

At Sani Marc, handling your hygiene needs also means offering an online shopping experience where you can find all the cleaning and sanitation products, equipment and accessories you need.
Here’s how

Answers to your questions

You will find video guides under our Training Videos tab.
All questions and requests about one of the Sani Marc Group websites must be sent to webmaster@sanimarc.com
To order from us, you must be a company and open an account with one of our Account Manager. Call 1 877 726-4627 or send an email to sales@sanimarc.com
Our products are designed for industrial and commercial use only.
You can return most of our products in the 30 days following your order. Get more information on the different possibilities by calling Customer Service at 1 877 726-4627 or by sending an email to sales@sanimarc.com. Fees may apply.
If you receive a product that does not comply with the description on our website, you can return it in the 30 days following your order. Get more information on the return policy by calling Customer Service at 1 877 726-4627 or by sending an email to sales@sanimarc.com. Fees may apply.
In rare cases, the price may change between the time of the online purchase confirmation and the issue of the final invoice. Criteria that may influence this variation are the availability of products, changes in the delivery charges, a change made to the order after its confirmation on the site, a change made to the order that affects the minimum requirement for the delivery fees and/or fuel surcharge. For more information on the total amount on your invoice, please call Customer Service at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) or write to sales@sanimarc.com
Please communicate with your Account Manager or send an email to webmaster@sanimarc.com writing the product code and a short description of the product.
You can order by phone at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm), by fax at 1 877 680-9585, by email at sales@sanimarc.com and, of course, on our transactional site.
Your invoice is issued as soon as your order leaves our warehouse. You will receive it by mail or email, depending on what you have chosen.
The protection of your credit or debit card information is very important to us. We use the Secure Socket Layer (SSL) system to protect your credit or debit card information. SSL is a sophisticated method that encrypts data. Moreover, we do not keep your credit or debit card information in our servers once the transaction completed.
Sani Marc Group values its customers and respects their private life. We only collect personal information to process your order, improve your shopping experience and contact you regarding our products, services, contests and promotions. We do not sell your personal information. All promotional emails sent to you have an easy unsubscribe feature that allows you to have your name removed from the sending list.
If you forgot your password, click on the "Forgot your password?" link. You will see the steps to follow to find it or change it.
You can send an email to sales@sanimarc.com or call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
Depending on your location and delivery site, your merchandise leaves from one of our 15 distribution centres across Canada. For the addresses, please consult our Internet site at www.sanimarc.com
Most orders are processed and delivered within 7 business days. Some special order items can take longer depending on our supplier’s delivery times. If you have any questions on delivery times, you can send an email to sales@sanimarc.com or call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
We are only shipping in Canada for now.
The sales tax will be charged based on the province of delivery, except for companies or organizations with a valid exemption certificate.
In most cases, all ordered items are sent in a single shipment. However, specific and/or seasonal items might be sent in several shipments. If you have any questions on your order, you can send an email to sales@sanimarc.com or call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
We have more than 15 distribution centres across Canada and picking up your order is not an issue. Simply mention it when ordering by phone or write a note when ordering by fax or through our e-commerce website. A space is reserved for that purpose during checkout. To see the list of our distribution centres, please visit our website at www.sanimarc.com
If you have enough space to haul the item, you can pick it up.
We suggest you call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) before picking it up.
You can return most of our products in the 30 days following your order. Get more information on the different possibilities by calling Customer Service at 1 877 726-4627 or by sending an email to sales@sanimarc.com Fees may apply.
If you have any questions concerning a missing or damaged item at the time of delivery, you can send an email to sales@sanimarc.com or call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
To change or cancel an order, we suggest you communicate with Customer Service as soon as possible by sending an email to sales@sanimarc.com or calling our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
If you have any questions on a product that is not on our website, we suggest you send an email to sales@sanimarc.com or you call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
More than 30,000 items are available for our customers and new ones are added every day. If you do not find what you are looking for on our website, you can send an email to sales@sanimarc.com or call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm).
The delivery people are only allowed to bring back items that are on a purchase order with an authorization number. To get an authorization number, call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm). Please note that if your order is delivered by an external transport, the delivery person cannot bring your items back. In that case, our Customer Service will give you information on the procedure to follow.
Yes, you must have an account to order through our transactional site. Please call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) or send your request by email to sales@sanimarc.com
Once on the site, go to the "Profile" section and the "My Account" subsection. From there, it will be easy for you to change your password.
Once on the site, go to the "Profile" section and the "My Account" subsection From there, it will be easy for you to change your email address.
To change one or more delivery addresses, please call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) or send your request by email to sales@sanimarc.com
Once on the site, go to the "Purchase History" subsection. You will have access to all your previous orders.
To modify or close your account, please call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30om) or send your request by email to sales@sanimarc.com
To modify your line of credit or your terms of payment, please call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) or send your request by email to sales@sanimarc.com
If, for reasons beyond our control, a product is not available when preparing the order, we will not replace it before contacting you and without you approval.
To know who your local representative is and be able to contact him/her, please call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) or send your request by email to sales@sanimarc.com
If, for any reason beyond our control, an ordered product is no longer available, we will not replace it without contacting you or getting your approbation.
To change the way you receive your invoices, please call our toll-free Customer Service number at 1 877 726-4627 (Monday to Friday, 8am to 4.30pm) or send your request by email to sales@sanimarc.com